ASSA ABLOY Incedo^™ Business Cloud Terms and Conditions - APPENDIX 1

Assa Abloy will provide the Customer with access to an Incedo^™ Business Cloud solution, providing administration of the relevant Incedo hardware installed on the Customer’s premises, referred to as the “System” and as detailed below on the Order Form. No Incedo hardware or product warranty will be provided as part of this Agreement.  The service will be provided from the date of order acceptance until terminated by either party in accordance with the Terms and Conditions.

The Service includes the following features:

Incedo Business Cloud System

-          # Instances as requested on the completed order form

-          # Online Doors as requested on the completed order form

-          500 Credential Holders

-          Four (4) operator Accounts

Server, Storage and Backup

-          Updates (including security updates and applicable feature and functionality)

-          Latest versions of the Incedo Business Cloud application

Assa Abloy provides that the Services the Customer has ordered can be accessed via the Internet. However, Assa Abloy is unable to guarantee the availability of the internet. Assa Abloy provides the Customer and the Registered Partner, where applicable, with login information automatically at the start of the Service using the name and emails for login as stated on this Order Form.

System backups are performed daily, in the event of any errors, the information can be reset to latest working backup. If the Customer for any reason causes destruction of data, and wants a restoration made to an earlier edition, it may be possible for a fee according to Assa Abloys applicable hourly rate for such services.

Security updates are included in the Service and are implemented on an ongoing basis by Assa Abloy. The Service also allows Assa Abloy to update functions, user interfaces and all software included in the Service when applicable. 

It is the Customer's responsibility to update the hardware before it becomes incompatible with the Service. Assa Abloy will provide the necessary Update files to the Registered Partner on request so they may be applied to the hardware. In the event of important security Updates, the Customer may be informed at short notice that an Update is required. If the Customer does not update the hardware in accordance with the instructions, there is a risk that the Service will not work as intended.

The customer is responsible for ensuring that there is a working connection between the access control hardware and the Internet.

The customer is responsible for the management of operator Accounts.

To add or amend the Service, an additional order is required and made via the Order Form in accordance with the procedure described in the Agreement. Only Customers or Registered Partners with the Customers authority can place an additional order to expand the Customer's system.

Below are information about the services that can be selected for the "INCEDO BUSINESS CLOUD" The list of services that can be selected will continue to expand as the service develops and this list will be regularly updated