ABLOY
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Improved medicine management with individual access rights at the London Ambulance Service
The London Ambulance Service is the only NHS trust to serve the whole of London and the nine million people who live, work, or visit the city. They answer more than two million 999 calls and more than two million 111 calls a year, and treat 3,000 people at the scene or over the phone every day covering an area of 620 square miles, with over 9,600 staff and volunteers.

Well governed management of access to controlled drugs is essential, especially with the urgent nature of the care the London Ambulance Service provide, and the magnitude of the estate. The trust required a flexible and easy to use access control system, with multiple access and skill levels across multiple locations.

Gavin Mooney, Advanced Paramedic Practitioner and Trust Medication Safety Officer at the London Ambulance Service, explains: “Our previous access control system wasn’t meeting our needs, as we had insufficient oversight of who had access to particular lockers or codes for the keys. We had to find a way in which paramedics could get access to drugs over a large geographical area, but we also needed to ensure the system was compliant, with auditability for security purposes.”

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ABLOY suggested its PROTEC² CLIQ system - a key-based access management solution with multiple management options, and security for many access points via a wide range of wireless locks.

With PROTEC² CLIQ, each member of staff is issued with an individual key, which can be activated via a wall or computer programming device at the start of a shift, giving access to areas and assets in accordance with their clearance.

Learn more about the PROTEC² CLIQ solution
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Improved security and efficiency for blue light services

Over 4,000 keys were issued to London Ambulance Service paramedics, giving traceable access to drug cabinets at multiple stations across the whole estate. 

Aaron Ballard-Ridley, Healthcare Vertical Specialist for ABLOY UK, said: “The combination of products we provided fit into their pre-existing solution, giving the capability to manage a large estate by enabling new permissions or decommissioning a key instantaneously to ensure keys could not be used inappropriately."

PROTEC2 key on a lock on an open door, with a Venice waterway in the backPROTEC2 key on a lock on an open door, with a Venice waterway in the back

Key benefits of the solution:

  • Individual access rights for each clinician
  • Remote access management with audit trail
  • Reduced risk of lost keys and key logistics
  • Wire-free and easy to integrate into their pre-existing solution
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PROTEC2 CLIQ key being updated with a wall PD by a London Ambulance Service employeePROTEC2 CLIQ key being updated with a wall PD by a London Ambulance Service employee

Download case study

London Ambulance Service Case Study(PDF, 2 MB)

Products

  • PROTEC2 CLIQ

    Secure every lock, key and access with remote access management

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